FAQ

How to register to BID or make an offer on the DUNQUIP AUCTION / MARKET PLACE

STEP 1: CREATE YOUR ACCOUNT

(This is a once-off step that allows you access to the website)

  1. Go to www.dunquip.com
  2. Navigate to “Create Account”
  3. Fill in your details and click on the tab at the bottom in orange that says “Create Account”
  4. You will receive an email prompting you to click on the link provided (this is a security check so that your email address is verified
Don’t forget your username and password that you have created as you will need this for future visits to the DUNQUIP website
Whenever you visit the DUNQUIP website www.dunquip.com you will click on “LOGIN” (top right) and use your secure username and password

 

STEP 2: REGISTER FOR THE CURRENT AUCTION/ MARKET PLACE

(You have to do this for every Auction)

  1. Go to www.dunquip.com
  2. Click on the heading of the Auction that you wish to register for; OR Click on Market Place if you want to make an offer on an advertised item
  3. Click on the “Register” button found on any item within the Auction/ Market Place
  4. Complete the required fields and tick the box to confirm that you have read and accept the Terms and Conditions
  5. Click the “Register” button to submit the form to us
  6. You will receive an email requesting your FICA documents and payment of your refundable auction deposit. The email will tell you exactly what you need to know.For Market Place registrants you will be approved without FICA or deposit requirements. Once a Market Place offer is accepted, FICA documents will be requested
Once you have paid your deposit and emailed us your FICA documents you will be approved to bid.
When you have been approved you will receive a confirmatory email from us on the email address that you signed up with.

Congratulations you should now be registered to Bid or make an offer!

*Helpful tip: use CHROME browser instead of Internet Explorer

How do I know if my bid is highest or winning?

  1. If you placed a bid higher than the reserve you will see the lot box shows you as the ‘winning’ bidder or subsequently ‘outbid’ if someone then placed a higher bid.
  2. If the reserve has not yet been met, it will not display to you if your bid is the last bid or the highest bid -this will only show if the bidding passes the reserve price.
  3. There is limited value to knowing who placed the last bid because if the reserve is not met you will not win the item.

 

*Helpful tip: use CHROME browser instead of Internet Explorer

How to bid on a timed Auction

Bids, Offers, or Purchasers can be placed on any item on any page event where you see the Place Bid, Make Offer, or Buy Now button.
On a Timed Auction, only the Place Bid button will be displayed.

INCREMENTAL BIDDING

  • Incremental bids place the next incremental bid for the item/lot
  • Bidding increment values will vary depending on the item
  • The increment is displayed below the current bid price
  • Once you have placed the incremental bid, the box at the bottom of the item/lot listing will turn green to show that you are winning
  • If a red box is returned your bid is either not high enough to reach the reserve, or another user has placed an auto bid in the item/lot

AUTOBID / MAX BID

  • Auto bidding allows you to place the maximum price you are willing to pay for the item

 

MAKE OFFER

  • On some items you may have the option to pre-purchase prior to the closing date.
  • These items will display a Make Offer button.
  • Should your offer be rejected you may have further attempts to pre-purchase the item if the Dunquip allows.
  • Once your final offer is rejected you will be unable to submit any further offers for that item.
  • However, you will still be able to place incremental or Autobids on the item.
  • Note that you have a limited number of offer allowances. If you make an offer and it is the same or lower than your bid, you will receive an error message but it will still remove one of your offer allowances.

 

BUY NOW

  • In some auctions, including the Marketplace, items may be listed for sale at a set price.
  • The listed price is displayed on the button e.g. ‘Buy Now R1000’.
  • To buy the item simply click the button once you are logged in and approved.
  • After you have confirmed your purchase the item will be marked as sold on the site and you will be sent an email detailing the transaction

*Helpful tip: use CHROME browser instead of Internet Explorer

How to see items you have won, lost or are watching?

  • Log into www.dunquip.com
  • Click on the My Bids link on the auction home page
  • You will then see the following options to select:
  •  Live Bids (items that are open and have received bids by your user)
  •  Watching List (items that you have selected to watch by clicking on the binocular icon found in the top left of each Lot Box)
  •  Closed Bids (items that have ended and received bids by your user)
  • Clicking on any of the above options will display the relevant items on the page.
  • These items can be filtered by selecting the All, Winning, Losing, etc. buttons.
  • It is also possible to access your Watch List when viewing auction items by clicking on the List icon found at the bottom right of each Lot.

*Helpful tip: use CHROME browser instead of Internet Explore

How to set up lot alerts?

Lot Alerts are a great way for you to keep up to date with the items you want.
Each time new items are added that match a search criteria set, you will receive an email clearly showing how many new results have been returned and where to find them.
You are in complete control as to when you wish to receive your alerts and you can edit, pause or delete your alerts at any point, all within My Alerts.

SETTING UP ALERTS

  • Log into your account and click on My Account
  • Select My Alerts from the drop down menu
  • Click on the Create New Alert button
  • In the pop up window you should now insert an appropriate name for your alert, e.g. Excavator for Mining project
  • Next, input your search criteria. This can be a simple open search such as “ Excavator”
  • Now tick the boxes to select which days you wish to receive your alerts (for example you may choose to only receive alerts on a Monday)
  • Finally, click Save
  •   Your alerts will now appear in a list on the screen
  •   You can manage your alerts at any time by pressing the action buttons in line with the Alert name:
  •    Press pause button to pause the alert with the ability to enable it again later
  •    Press the pencil icon to edit the alert
  •    Press the bin icon to delete the alert

You can also press View under results to see any items returned by your Alerts

Once you have set up an alert, you will be emailed any new items matching your search criteria that have been added since your last alert. This will contain links to view these items and to bid once the items are live.

 

*Helpful tip: use CHROME browser instead of Internet Explorer

Having Trouble Logging in?

  • Make sure you have activated your account.
  • If you have not received your activation email within 30 minutes, please check your spam or junk folders before contacting the auctioneer.
  • If you have forgotten your password, click the Forgotten username or password? link on the login page:

  • Enter the email address you signed up with and click Email Me. You will then be sent a link by email within a few minutes. Click on this link to change your password, then log in using your username or email and new password.
  • If you have forgotten your password and the email you signed up with is no longer in operation please contact the Dunquip Office and inform them of your username and old email address.
  • If you have forgotten your username click the Forgotten your username or password? link on the login page, as above. Enter the email address you signed up with and click Email Me. The email you receive will contain your username
  • Your account may be locked. If you believe your account may be locked, please contact the Dunquip office.

Please Note: If you have not activated your account, you will not be able to log in. You will still be able to change your password, but you will not be able to log in.